FM Monitoring Silver

My installation portal is blank, what should I do?
When downloading the application from the embedded web site, an installation page should open similar to the Digiplexer 2/4 installation portal below:

WorldCast Systems FAQ

In some cases, the Windows Firewall may block the content and you may see a blank page instead. It means the security level is too high. You will need to lower it in order to complete the installation.
WorldCast Systems FAQ
  1. Open Internet Explorer.
  2. Navigate to the “Tools” menu and click on “Internet Options”.
  3. Activate the “Security” tab.
  4. Select the “Local intranet” zone.
  5. Lower the security level to “Low”.
  6. Apply and close the window.
  7. Close Internet Explorer and start it again for the changes to take effect.
  8. Start your installation again.
  9. When the installation portal opens, you will see the following window:

    WorldCast Systems FAQ

  10. “Unblock” to view the page correctly and pursue the installation process.
  11. You may change the security level with Internet Explorer.
Where do I get the application software for my equipment?
On the 'Download' page of the embedded website. Simply download and install it on your computer.
How can I connect directly to my monitoring unit without entering an IP address, login and password when I launch the remote application?
Imagine you have 5 different GOLDENEAGLE units and you need to regularly connect to each of them with the remote application. The easiest way to do this is to create 5 shortcuts on your desktop and rename the shortcuts so each one is assigned to a specific unit.

Right click on a shortcut and select ‘Properties’ in the contextual menu. The target gives you the path to the application. It will be something like: "C:\Program Files\Audemat\GoldenEagleDvb 4.0.5\DvbMonitoring.exe".

Audemat Signal monitoring Goldeneagle DVB FAQ
 
Simply add the IP address, port, login and password after the existing text in that format:
"C:\Program Files\Audemat\GoldenEagleDvb 4.0.5\DvbMonitoring.exe" -ip 192.168.77.33 -port 80 -login Admin -password admin

Audemat Signal Monitoring Goldeneagle DVB FAQ
 
using of course the actual IP address, port (default: 80), login and password of the desired unit.
I can’t receive e-mails from my Audemat monitoring equipment: how to configure the e-mail client?
In most of the cases, SMTP servers filter outgoing e-mails to prevent spam. Generally, two filtering methods are combined:
  • IP address filtering: service providers restrict access to the server to their customers (thanks to their IP address),
  • Sender’s e-mail address filtering: service providers only accept outgoing mail with an address belonging to their domain (xxxx@theprovider.com).
However, there are also some e-mail services just using filtering by login and password (you must authenticate to be able to send e-mails via SMTP).

According to the e-mail provider’s specifications, the unit must be correctly configured otherwise you won’t receive messages to your e-mail account. The configuration is done in the remote application, in the “SMTP mail client” section.

Note that the “Network” page must be correctly configured and particularly the “DNS” parameter if you want to use server names (ex: “smtp.yourisp.com”). Please refer to the user manual.

The most frequent configuration cases are described hereafter.

E-mail sending via the SMTP server supplied by your Internet Service Provider (ISP)

You must enter the SMTP server of your Internet Service Provider (in “SMTP server address” input box).

Then, enter the sender address (in “From address”) given by the internet service provider. Generally, you can personalize this parameter as only the domain is double checked (Ex: “fmsilver@yourisp.com” or “fmsilver_paris@yourisp.com”).

Finally, enter the recipient email (just a valid email) in the “Mail dest” input box.

 Monitoring equipment FAQ SMTP


E-mail sending via an SMTP server using authentication

Some Internet Service Providers offer an e-mail account using SMTP authentication (with login and password).


First, enter the SMTP server address.

Then, enter sender’s address double checking that it is authorized on this server.

Choose “Yes” for the parameter “SMTP Authentication needed” and enter your login and password.

 Monitoring equipment FAQ SMTP 2

E-mail sending using your own SMTP server

You can also create your own SMTP server (there are even some freeware applications for that). In that case, it is convenient to use authentication to prevent spammer’s abuse. However, this requires important knowledge in networks and computing.

In that case, refer to the previous part to configure your unit.